FAQ: User Accounts

Store Accounts (Orders and Donations)

Can I order or donate without creating an account?

If you don’t want an account, you can donate or order products without making one. When you get to the login screen, don’t put anything, and instead scroll down until you see “Place Order Without Creating a 3ABN Account” in red letters. Click that.

How can I edit my account?

For your convenience, you can update your account information any time by clicking on the “My Account” link at the top of the 3abn.org home page and logging into your account. You can also do this anytime you place an order or donation.

How do I log in?

You can log in two ways:

  • Using a 3ABN user ID (this username is combination of letters and/or numbers, without spaces, that you chose when you created the 3ABN account)
  • Using your e-mail address (but only the e-mail address that you chose when you created the account).

My login doesn’t work. What should I do?

If you have changed your e-mail address recently, try logging in with a previous e-mail address. If you are able to log in with an old e-mail address, please remember to update your account with your new e-mail address.

I cannot remember my password. What should I do?

If you cannot remember your password, type in your 3ABN user ID or e-mail address, and then instead of typing a password, click the option “Please Email Me My Password”. And then click the “Login” button. In a few minutes you should get your password by e-mail, sent to the e-mail address associated with your account. (If you have changed your e-mail address recently, be aware that the message may go to your old e-mail address, if you did not update your 3ABN account.)