FAQ: Orders and Donations

How can I donate?

Once you click the “Donate” button from the website menu, you will see a section with a heading “Donation”.

From there you can make your donation. Choose a project area (“Where Most Needed”, etc.). Enter a donation amount (whole dollar amount, for example, “100”). Click the “Donate button. The page will reload, and you can make another donation to another area, if desired. When you are ready to finish your donation, click the “Checkout” button.

You can make a donation by logging into an account, or without using an account. If you don’t have an account with us, you can create one. Creating an account makes it easy to donate or order again in the future without having to re-enter the same information each time you visit the site. If you have an account, once you have logged in you will only need to verify your address and then enter your credit card information to complete the transaction.

I have a question about my account or login.

Please see the FAQ section, “User Accounts”.

Is there another way to donate?

If you’d like to make a donation by phone, you can do so by calling us at 618-627-4651, Mon-Thu, 8:00 a.m. – 5:00 p.m. U.S. Central Time.

You can also mail check or money-order donations to us at:

PO Box 220
West Frankfort, IL 62896
United States

If you live in Australia or New Zealand, you may donate via the 3ABN Australia website. 3ABN Australia Inc. accepts PayPal, checks, money-orders, Internet Banking, direct deposit, and Visa/MasterCard donations.

How do I set up a recurring donation?

Recurring donations can be set up only by phone. Call us at 618-627-4651, Mon-Thu, 8:00 a.m. – 5:00 p.m. U.S. Central Time.

My foreign address was declined. What should I do?

For foreign addresses, you must enter a street address, city, state/province, postal code, and country.

Make sure the State/Province drop-down says “Outside US”, and then enter your state, province, county, or other regional designation in the “Other State/Province” field. (See example below.) When “Outside US” is selected, the “Other State/Province” field becomes a required field.

Why was my credit card declined?

Unfortunately we have no way to tell why a credit card was declined. When a card is declined, it is the bank or financial institution that declines it, not 3ABN. You need to contact the card issuer (your bank or the company that supplied the card) to find the reason why it was declined. The most likely reasons are incorrect number, incorrect expiration, incorrect security number, a mismatch with your billing information (address or phone number), or exceeding your credit limit.

Perhaps there is another card number you could use?